light of the
developments around Coronavirus (COVID-19), we want to assure you that we have implemented
measures ensuring our business can provide you with the best possible service
during this time.
staff have the ability to work from home if it is
deemed necessary in order to provide our customers with continued support.
During this time,
we will continue to fulfil our contractual obligations where practicable with
the use of our usual mobile work force and part time staff, and where necessary
our emergency response teams. We will do our best to continue to offer the
additional services, such as bulk refuse removal and gutter clearances etc.
However, there may be delays in some of these services should we need to step
in and complete deep cleans for some of our more vulnerable and high-risk
clients i.e. schools and sheltered accommodation sites.
Acorn’s staff have
all had communication regarding what they can do to try to help reduce the
spread of the infection not only in their homes but within our clients’ sites
As our staff,
and certainly our cleaning staff will be on your site(s) regularly, and to
ensure that our staff are protected, we would ask that you inform us as soon as
possible of the following:
·Any confirmed cases at your
·Anyone from your site(s) that
This information will allow us to make an informed
decision as to how best to proceed on a site by site basis.
As a company our plan is to:
employees at increased risk
the ability for our office staff to work from home with uninterrupted phone
access should the need to isolate arise
remote access software to ensure we are able to
continue to communicate with our clients
the latest government guidelines to reduce the chances of infection and the
spread of the virus
communication with suppliers and clients allowing back-up plans to be
Acorn Environmental is committed to continue to provide the
highest levels of service. Should we have any unexpected circumstances which
may affect supply of goods and services, we will clearly communicate this to
our customers via the normal communication channels.
If you have any questions or concerns in the meantime please do not hesitate to contact us: