It’s always a pleasure to be able to work with organisations that take as much pride in their work as we do here at Acorn Environmental and the L&Q Group definitely share our commitment to quality service.
The L&Q Group is one of the country’s most successful charitable housing associations with over 95,000 homes in London and the South East, which together house over 250,000 people.
We’ve been working with L&Q for quite a few years, managing bulk refuse removal for them throughout London and the surrounding area. Since his arrival in the role, Caretaking Supervisor Anthony Famosaya has been our first port of call in the organisation, so we asked him how he thought our relationship had developed over the years and why it continues to go from strength to strength.
“When I stepped into this role, the L&Q Group were already using Acorn, and I found it easy to build a personal relationship with them. Sarah is always ready to help and our business with them has always run smoothly. Although they do contracted collection, it’s the things above and beyond that which make them stand out. We’ve had several ‘emergency’ clean up situations, including incidences of fly tipping on our land and Acorn has been extremely helpful: responding quickly and maintaining an excellent standard of customer care. In the future I believe that Acorn will continue to grow and extend their geographical reach, which will be great for us, as I don’t see L&Q going anywhere else for refuse removal”
Acorn certainly believes in going the extra mile for customers so it’s great to know that Anthony feels he can count on us in a pinch. We’d like to thank the L&Q Group for working with us and for helping us build such a successful relationship. We hope to be with you for a long time!