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Acorn Environmental and Coronavirus (COVID-19)

 

Dear Customer

 

In light of the developments around Coronavirus (COVID-19), we want to assure you that we have implemented measures ensuring our business can provide you with the best possible service during this time.

Our office-based staff have the ability to work from home if it is deemed necessary in order to provide our customers with continued support.

 

During this time, we will continue to fulfil our contractual obligations where practicable with the use of our usual mobile work force and part time staff, and where necessary our emergency response teams. We will do our best to continue to offer the additional services, such as bulk refuse removal and gutter clearances etc. However, there may be delays in some of these services should we need to step in and complete deep cleans for some of our more vulnerable and high-risk clients i.e. schools and sheltered accommodation sites.

 

Acorn’s staff have all had communication regarding what they can do to try to help reduce the spread of the infection not only in their homes but within our clients’ sites as well.

 

As our staff, and certainly our cleaning staff will be on your site(s) regularly, and to ensure that our staff are protected, we would ask that you inform us as soon as possible of the following:

 

·       Any confirmed cases at your site(s)

·       Anyone from your site(s) that is self-isolating

 

This information will allow us to make an informed decision as to how best to proceed on a site by site basis.

 

As a company our plan is to:

 

·       Identify employees at increased risk

·       Have the ability for our office staff to work from home with uninterrupted phone access should the need to isolate arise

·       Using remote access software to ensure we are able to continue to communicate with our clients

·       Follow the latest government guidelines to reduce the chances of infection and the spread of the virus

·       On-going communication with suppliers and clients allowing back-up plans to be implemented quickly

 

Acorn Environmental is committed to continue to provide the highest levels of service. Should we have any unexpected circumstances which may affect supply of goods and services, we will clearly communicate this to our customers via the normal communication channels.

 

If you have any questions or concerns in the meantime please do not hesitate to contact us:

 

·       By phone 020 8640 8800

·       By email ops@acorn-ev.com

o   Linda@acorn-ev.com

o    Val@acorn-ev.com

o   admin@acorn-ev.com

o   accounts@acorn-ev.com

 

imagesIt’s always a pleasure to be able to work with organisations that take as much pride in their work as we do here at Acorn Environmental and the L&Q Group definitely share our commitment to quality service.

The L&Q Group is one of the country’s most successful charitable housing associations with over 95,000 homes in London and the South East, which together house over 250,000 people.

We’ve been working with L&Q for quite a few years, managing bulk refuse removal for them throughout London and the surrounding area. Since his arrival in the role, Caretaking Supervisor Anthony Famosaya has been our first port of call in the organisation, so we asked him how he thought our relationship had developed over the years and why it continues to go from strength to strength.

“When I stepped into this role, the L&Q Group were already using Acorn, and I found it easy to build a personal relationship with them. Sarah is always ready to help and our business with them has always run smoothly.  Although they do contracted collection, it’s the things above and beyond that which make them stand out. We’ve had several ‘emergency’ clean up situations, including incidences of fly tipping on our land and Acorn has been extremely helpful: responding quickly and maintaining an excellent standard of customer care. In the future I believe that Acorn will continue to grow and extend their geographical reach, which will be great for us, as I don’t see L&Q going anywhere else for refuse removal”

Acorn certainly believes in going the extra mile for customers so it’s great to know that Anthony feels he can count on us in a pinch. We’d like to thank the L&Q Group for working with us and for helping us build such a successful relationship. We hope to be with you for a long time!

A Cleaning Business Run By Cleaners. It's Not Clean Until It's Acorn Clean!

 

© Acorn Environmental Services 2020 Acorn Environmental Services, Riverside, Wandle Trading Estate, Mitcham, Surrey CR4 4HW Reg'd In England & Wales No. 0181 6463

SITE DESIGNED & POWERED BY Tinder Corporation Ltd

 

© Acorn Environmental Services 2020

Acorn Environmental Services,
Riverside, Wandle Trading Estate,
Mitcham, Surrey CR4 4HW

Reg'd In England & Wales No. 0181 6463

SITE DESIGNED & POWERED BY Tinder Corporation Ltd