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Acorn Environmental and Coronavirus (COVID-19)

 

Dear Customer

 

In light of the developments around Coronavirus (COVID-19), we want to assure you that we have implemented measures ensuring our business can provide you with the best possible service during this time.

Our office-based staff have the ability to work from home if it is deemed necessary in order to provide our customers with continued support.

 

During this time, we will continue to fulfil our contractual obligations where practicable with the use of our usual mobile work force and part time staff, and where necessary our emergency response teams. We will do our best to continue to offer the additional services, such as bulk refuse removal and gutter clearances etc. However, there may be delays in some of these services should we need to step in and complete deep cleans for some of our more vulnerable and high-risk clients i.e. schools and sheltered accommodation sites.

 

Acorn’s staff have all had communication regarding what they can do to try to help reduce the spread of the infection not only in their homes but within our clients’ sites as well.

 

As our staff, and certainly our cleaning staff will be on your site(s) regularly, and to ensure that our staff are protected, we would ask that you inform us as soon as possible of the following:

 

·       Any confirmed cases at your site(s)

·       Anyone from your site(s) that is self-isolating

 

This information will allow us to make an informed decision as to how best to proceed on a site by site basis.

 

As a company our plan is to:

 

·       Identify employees at increased risk

·       Have the ability for our office staff to work from home with uninterrupted phone access should the need to isolate arise

·       Using remote access software to ensure we are able to continue to communicate with our clients

·       Follow the latest government guidelines to reduce the chances of infection and the spread of the virus

·       On-going communication with suppliers and clients allowing back-up plans to be implemented quickly

 

Acorn Environmental is committed to continue to provide the highest levels of service. Should we have any unexpected circumstances which may affect supply of goods and services, we will clearly communicate this to our customers via the normal communication channels.

 

If you have any questions or concerns in the meantime please do not hesitate to contact us:

 

·       By phone 020 8640 8800

·       By email ops@acorn-ev.com

o   Linda@acorn-ev.com

o    Val@acorn-ev.com

o   admin@acorn-ev.com

o   accounts@acorn-ev.com

 

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For years now, unemployment levels in the UK have been at what many people consider to be unacceptable levels. At Acorn Environmental we agree wholeheartedly with this assessment and, furthermore, we believe that the onus of responsibility rests, not just upon government agencies, but upon all those local companies who are in a position to help.

To this end, we have been working tirelessly to promote sustainable employment opportunities within the local community as we feel that it is our duty to give back wherever possible, to the people who have helped make us the success we are today.

We aim (within the limits of TUPE guidelines) to source 90% of our operatives from within local communities, and provide wherever possible, opportunities for the long term unemployed.

One of the key ways in which we do this is by working with local Housing Associations to identify and support prospective candidates. As some of those identified have addiction or other health problems, it is vitally important to us that we work closely with other advocates in order to give them the highest levels of support, while they acclimate once more to either full or part time employment.

We offer training to all new employees through the NVQ/Apprenticeship Scheme, with all full time staff trained to NVQ Level 2, and all management staff trained to NVQ Level 3. We also offer job appropriate CPD and schedule regular Tool Box Talks to help keep employees up to date on our policies and procedures.

In order to support the workforce in the long term, we have also built a strong relationship with several local schools, where we provide multiple work experience placements in the summer months, with ample opportunities for the students to feedback to both us and their school. This has helped us tremendously as it has allowed us to fine tune the experience so that pupils get the most from it.

We are also currently instigating training through our IT department, which we will be offering to local HA residents, plus vocational training, skills workshops and apprenticeships through our partnership with KEITS.

With several new initiatives in the works and some strong local partnerships being built, Acorn Environmental is making great strides towards becoming a real force for positive change. We’re extremely grateful to all those who have pledged to work with us to achieve our social goals. With your help we will continue to do our part to make our local communities stronger, healthier and more sustainable.

 

A Cleaning Business Run By Cleaners. It's Not Clean Until It's Acorn Clean!

 

© Acorn Environmental Services 2020 Acorn Environmental Services, Riverside, Wandle Trading Estate, Mitcham, Surrey CR4 4HW Reg'd In England & Wales No. 0181 6463

SITE DESIGNED & POWERED BY Tinder Corporation Ltd

 

© Acorn Environmental Services 2020

Acorn Environmental Services,
Riverside, Wandle Trading Estate,
Mitcham, Surrey CR4 4HW

Reg'd In England & Wales No. 0181 6463

SITE DESIGNED & POWERED BY Tinder Corporation Ltd